• 950 Boardwalk Suite 305, San Marcos, CA 92078
    • 760.705.4078
    • tvidals@rxpert.solutions

Just Culture Algorithm

Last week I gave a brief overview of the Just Culture model of accountability. I mentioned the three behaviors to consider with any error: human error, at-risk behavior, and reckless behavior.  Human error is a mistake, a lapse, an inadvertent act.  At-risk behavior is drifting from safe behavior when an individual does not believe the […]

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Just Culture Model of Accountability

A few years ago when I entered pharmacy management, the hospital I worked for promoted the “Just Culture” philosophy. Managers were educated on it, and we were all given a copy of the Just Culture Algorithm v3.2. I kept it close and found it to be very helpful to review prior to meeting with an […]

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Proactive Recognition

I have had the privilege of working with some great people over the years. Recently, one of those people who does really great work asked me to write a recommendation for them on LinkedIn. There were some changes going on in the organization, and she was feeling a little pressure to boost things up on […]

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Finding a Director of Pharmacy

I have spent many years observing those in the role of Director of Pharmacy and several months observing those in the role of Interim Director. While a lot can be learned through observation, I learned a great deal during my time actually spent in that role. It is not an easy job, and from what […]

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What is Your Inner Hero

I reconnected the other day with an old friend. My husband and I shared a great meal and a wonderful visit with Alex, and one of the topics was self discovery, directed at identifying our strengths, weaknesses and inner hero. We talked about how our management style is affected by our personality type. Understanding the […]

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Accountability, Teamwork, & Patient Safety

I’m learning to navigate managing employees who are part of a union. From where I sit, I question whether the union representatives really represent their employees equally or if those who are more involved and, therefore more vocal, are allowed to maximize their position and further their agendas.  It seems this way to me when […]

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Willingness and Teamwork Can Accomplish a Lot

I am currently in the role of Interim Pharmacy Director. This was a new role for me and I have found it extremely fulfilling. I believe one factor that made it fulfilling was because of how warmly I was received by the staff within and outside of the Pharmacy Department. The pharmacy staff wanted to […]

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Our References

Terri is absolutely phenomenal. She is an incredibly knowledgeable pharmacy resource. As the medication safety officer, the quality initiatives she implemented not only impacted the patients at our medical center but also reached into the community. Terri is a genuine professional who upholds accountability while creating community among her team members. She is a great listener to identify friction points and has actionable ideas to implement improvements.

Lab
T. Eagle. MBA, MLS(ASCP), CLS Lab Operations Manager

Terri is an expert at prospective risk identification -Failure, Mode and Effects Analysis (FMEA). Terri participated in CHPSO Patient Safety Safe Tables and was part of the Hospital Quality Institute’s Regional Quality and Patient Safety Leader Network.
She is an excellent public speaker and communicates well with public and professional audiences. I look forward to her continued work in medication safety.

Regional Quality Network at HQI
A. Munoz, FACHE, CPHQ, CPPS VP

Terri has done a tremendous job with the controlled substance diversion program. She has had such a positive impact and has really made the hospital a safer place.

Tri-City Medical Center
Nurse Manager

We would not be where we are with the improvements we have made with opioid prescribing if it were not for Terri driving the process.

Tri-City Emergency Medical Group
Chief Physician

In addition to understanding the ins and outs of the [controlled substance use] process completely, she is very proactive in coming to me with provider issues that she detects. She truly balances the administrative duties and the regulatory components demand with a keen sense of what my practitioners do and what their needs are on the ground. Terri is instrumental in working with my department, balancing patient care, cooperation, ability, and integrity to get the job done.

UCSD Medical Center
Chief Anesthesiologist

Terri is knowledgeable and effective in pharmacy leadership. She has the ability to be able to anticipate and prepare for the future. Her ability to utilize resources effectively in this changing environment is a strong asset. She can adapt, evolve, mentor and still never say “no” when asked to assist. She exhibits great abilities to be flexible and is a “self starter”. She has a pleasant yet effective demeanor that commands results.

Candace Fong, Pharm D
System Director of Pharmacy and Medication Safety Common Spirit Health

Terri has always impressed me as being very smart. resourceful, creative, and easy to work with. Terri’s commitment to medication safety permeated our organization, raising the awareness of this important issue throughout all levels of the institution. Terri has always been engaged, cooperative, and generous with her time.

Cary Mells, MD
Chairman of the Department of Emergency Medicine Tri-City Medical Center

Terri has done more for the Pharmacy in her few months as Interim Pharmacy Director than any other Director has done during my 12 years here.

Anita Kennedy, MBA
VP of Ancillary Services Methodist Hospital

Contact Us

Address: 950 Boardwalk Suite 305, San Marcos, CA 92078

  • 760.705.4078
  • tvidals@rxpert.solutions