For many, the holidays are a time of struggle. The reason for the struggle varies. I am hoping at least one person struggling with substance
Much time and energy may be devoted to monitoring for drug diversion, and once suspected, even more time to gathering data and reviewing audit findings. Unfortunately, the findings may then be turned over to someone who lacks experience or skill at conducting an interview.
Typically, unless the diversion is so obvious that anyone can see it, or the healthcare worker has a burning desire to admit to the diversion, the interview will be inconclusive. The healthcare worker will simply be given coaching and told they need to stop doing whatever it was that aroused suspicion. The opportunity to stop diversion may therefore be lost at the interview stage, allowing the individual’s diversion behavior to continue.
It is imperative therefore to learn how to conduct a productive interview that will both demonstrate empathy and maximize the potential for an admission.This includes learning what types of questions to ask and how to ask them; how to read truthful or deceptive verbal and non-verbal behaviors and adjust interview techniques accordingly; and how to set up your physical environment for maximum effectiveness.
Rxpert Solutions will:
- Send in an expert to conduct the interviews
- Train your staff on interview strategies and techniques
- Train as well as participate in the interview process