• 950 Boardwalk Suite 305, San Marcos, CA 92078
    • 760.705.4078
    • tvidals@rxpert.solutions


Patient Safety is THE priority. Without a dynamic program that is constantly reviewing medication management pathways and practices within the facility, patients are exposed to greater risk.


The different disciplines within a facility work as a team. If a member of the team is not following safe medication practice or is engaged in drug diversion, the whole team is at risk.


The facility holds the liability. Is your facility doing all it can to mitigate the risk to itself and ultimately the patient?

Terri Vidals

Founder Of Rxpert Solutions

Terri has 30 years of experience as a hospital pharmacist. She has worked both in community hospital and teaching hospital settings as well as nursing home facilities. During that time, she gained experience in several clinical areas, and over the last 12 years, she has specialized in ensuring medication safety, managing pharmacy operations, and controlled substance diversion monitoring. She takes a very practical approach and believes all change must have a point and result in sustained improvement.

Why Choose Us

Rxpert Solutions gives you access to a pharmacist with years of hospital pharmacy experience, an outside perspective, and a passion for finding practical and lasting solutions to improving medication safety.

Read More About Rxpert Solutions Consulting Services

Controlled Substance Drug Diversion Program Development

A comprehensive program is multidisciplinary in nature. Controlled substance diversion monitoring is a component of medication safety and core essential for the facility. A pharmacist with an expertise in drug diversion will assist you in establishing a program of prevention, monitoring and responding from the ground up or adding to your existing program where gaps are identified.

Controlled Substance Drug Diversion Risk Assessment

A comprehensive on site review of your current processes for areas of risk. Risk must first be minimized then combined with a monitoring program. Rxpert Solutions will evaluate for risk along the entire medication pathway with the goal of improving security and accountability.

Controlled Substance Diversion Auditing

Federal and state laws address controlled substance monitoring and reporting of loss or theft. A regular auditing program needs to be in place at every facility. Rxpert Solutions can assist you in getting that audit program established, train staff who will be involved in the auditing process, and offer support in the event of a suspected diversion case. Finding those who are diverting requires a systematic approach. With time comes experience which is valuable as addicts can be quite ingenious. We offer support with the monitoring process based on your needs. We also have extensive experience with Flowlytics diversion monitoring software by Invisitcs.

When was the last time your facility discovered an employee who was diverting controlled substances?

Were they discovered as a result of an active monitoring system the facility had in place or happenstance?

If a facility is not identifying staff suspected of diversion on a regular basis through a proactive monitoring system, the facility is at risk.

The Joint Commission has named improving medication safety as a National Patient Safety Goal.

According to the Agency for Healthcare Research and Quality nearly 5% of hospitalized patients experience an adverse drug event (ADE), making them one of the most common types of inpatient errors.It is generally estimated that about half of ADEs are preventable.

Estimates are that roughly 10% of nurses are dependent on some type of drug. With that statistic, if you are not finding them in your facility you are not looking hard enough.

Our References

Terri is absolutely phenomenal. She is an incredibly knowledgeable pharmacy resource. As the medication safety officer, the quality initiatives she implemented not only impacted the patients at our medical center but also reached into the community. Terri is a genuine professional who upholds accountability while creating community among her team members. She is a great listener to identify friction points and has actionable ideas to implement improvements.

T. Eagle. MBA, MLS(ASCP), CLS Lab Operations Manager

Terri is an expert at prospective risk identification -Failure, Mode and Effects Analysis (FMEA). Terri participated in CHPSO Patient Safety Safe Tables and was part of the Hospital Quality Institute’s Regional Quality and Patient Safety Leader Network.
She is an excellent public speaker and communicates well with public and professional audiences. I look forward to her continued work in medication safety.

Regional Quality Network at HQI

Terri has done a tremendous job with the controlled substance diversion program. She has had such a positive impact and has really made the hospital a safer place.

Tri-City Medical Center
Nurse Manager

We would not be where we are with the improvements we have made with opioid prescribing if it were not for Terri driving the process.

Tri-City Emergency Medical Group
Chief Physician

In addition to understanding the ins and outs of the [controlled substance use] process completely, she is very proactive in coming to me with provider issues that she detects. She truly balances the administrative duties and the regulatory components demand with a keen sense of what my practitioners do and what their needs are on the ground. Terri is instrumental in working with my department, balancing patient care, cooperation, ability, and integrity to get the job done.

UCSD Medical Center
Chief Anesthesiologist

Terri is knowledgeable and effective in pharmacy leadership. She has the ability to be able to anticipate and prepare for the future. Her ability to utilize resources effectively in this changing environment is a strong asset. She can adapt, evolve, mentor and still never say “no” when asked to assist. She exhibits great abilities to be flexible and is a “self starter”. She has a pleasant yet effective demeanor that commands results.

Candace Fong, Pharm D
System Director of Pharmacy and Medication Safety Common Spirit Health

Terri has always impressed me as being very smart. resourceful, creative, and easy to work with. Terri’s commitment to medication safety permeated our organization, raising the awareness of this important issue throughout all levels of the institution. Terri has always been engaged, cooperative, and generous with her time.

Cary Mells, MD
Chairman of the Department of Emergency Medicine Tri-City Medical Center

Terri has done more for the Pharmacy in her few months as Interim Pharmacy Director than any other Director has done during my 12 years here.

Anita Kennedy, MBA
VP of Ancillary Services Methodist Hospital

Contact Us

Address: 950 Boardwalk Suite 305, San Marcos, CA 92078

  • 760.705.4078
  • tvidals@rxpert.solutions