Who Needs Drug Diversion Interview Coaching?
If you are a hospital administrator, pharmacy director, human resources lead, or compliance officer tasked with investigating suspected drug diversion, the success of your case often hinges on the interview stage.
Even the most thorough drug diversion monitoring and audits can fall short if the interview is handled poorly. When an interviewer lacks experience or skill, the healthcare worker may avoid admission, offer incomplete information, or walk away without accountability—leaving your organization exposed and the diversion behavior continuing.
Our investigative interview coaching is designed for teams who want to conduct interviews effectively, compassionately, and with confidence to uncover the truth while ensuring fair treatment.
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What Is Our Interview Coaching Program?
Rxpert Solutions provides drug diversion interview training for healthcare leaders and investigative teams. Our program covers:
- How to prepare for an interview and set up the environment for success.
- What types of questions to ask and how to ask them to maximize disclosure.
- How to recognize truthful and deceptive behaviors, both verbal and non-verbal.
- Controlled substance theft interview techniques to avoid false conclusions.
- Compassionate intervention strategies for staff struggling with substance use disorders.
Our services also include:
Live remote interviews or interventions conducted by our expert team
Performance coaching programs that include guidance on conducting effective interviews
Anonymous reporting channels for staff seeking help before a crisis occurs
By combining clinical knowledge, emotional intelligence, and proven investigative skills, Rxpert helps ensure your interviews lead to meaningful outcomes.
When Should You Use Interview Coaching?
You need interview coaching for diversion cases if:
- Your team feels unprepared to confront staff about potential diversion.
- Past interviews have been inconclusive or ineffective.
- You want to ensure compassionate yet assertive techniques that lead to admissions when warranted.
- You need help handling the critical moments of confrontation and removal, when risks are highest for the staff member and your facility.
Delaying proper interview training allows diversion to continue unchecked, creating greater liability and risk for patients and your institution.
Where Is Our Interview Coaching Available?
Our coaching is offered nationwide, with options for:
- On-site workshops for investigative and compliance teams.
- Virtual interview coaching sessions for remote teams.
- Live remote intervention services, where Rxpert experts conduct the interview for you.
No matter your location or team size, Rxpert can equip your staff or step in as your skilled interviewer when you need immediate results.
Why Choose Rxpert Solutions for Interview Coaching?
Expert Interviewers with Clinical Knowledge
Our team understands pharmacy and nursing workflows, making our questioning precise and credible.
Skills That Go Beyond the Basics
From reading body language and identifying deception to persuading admissions, our methods are built on years of proven success.
Compassionate, Results-Driven Approach
We prioritize truth and recovery, helping staff with substance use disorders acknowledge their situation and begin the path to treatment—while protecting your organization and patients.
How Our Coaching Works
Assessment Call
We learn about your team’s challenges and recent investigations.
Customized Coaching Plan
We design an interview coaching program tailored to your facility’s needs.
Hands-On Training or Live Support
Your staff can be trained or our experts can lead the interviews.
Ongoing Performance Support
Access ongoing resources, feedback, and intervention support as needed.
Don’t Let Poor Interviews Derail Your Diversion Cases
Ineffective interviews lead to missed admissions, repeated incidents, and increased liability.
With Rxpert Solutions, your team gains the skills and confidence to uncover the truth, protect patients, and ensure compliance.
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