The different disciplines within a facility work as a team. If a member of the team is not following safe medication practice or is engaged in drug diversion, the whole team is at risk. Each staff member is responsible for following policies and procedures. The next team member takes over and works on the premise that the previous shift followed the policies. If they didn’t, something may get missed and leave the oncoming shift vulnerable to making an error. If one of the team members has a substance abuse problem and is involved in diversion, the addict is the most at risk and needs immediate help. The healthcare team needs to have the understanding and tools to address all medication safety and diversion concerns timely.
Terri is absolutely phenomenal. She is an incredibly knowledgeable pharmacy resource. As the medication safety officer, the quality initiatives she implemented not only impacted the patients at our medical center but also reached into the community. Terri is a genuine professional who upholds accountability while creating community among her team members. She is a great listener to identify friction points and has actionable ideas to implement improvements.
T. Eagle. MBA, MLS(ASCP), CLS Lab Operations Manager
Terri is an expert at prospective risk identification -Failure, Mode and Effects Analysis (FMEA). Terri participated in CHPSO Patient Safety Safe Tables and was part of the Hospital Quality Institute’s Regional Quality and Patient Safety Leader Network. She is an excellent public speaker and communicates well with public and professional audiences. I look forward to her continued work in medication safety.
Regional Quality Network at HQI
A. Munoz, FACHE, CPHQ, CPPS VP
Terri has done a tremendous job with the controlled substance diversion program. She has had such a positive impact and has really made the hospital a safer place.
Tri-City Medical Center
We would not be where we are with the improvements we have made with opioid prescribing if it were not for Terri driving the process.
Tri-City Emergency Medical Group
In addition to understanding the ins and outs of the [controlled substance use] process completely, she is very proactive in coming to me with provider issues that she detects. She truly balances the administrative duties and the regulatory components demand with a keen sense of what my practitioners do and what their needs are on the ground. Terri is instrumental in working with my department, balancing patient care, cooperation, ability, and integrity to get the job done.
UCSD Medical Center
Terri is knowledgeable and effective in pharmacy leadership. She has the ability to be able to anticipate and prepare for the future. Her ability to utilize resources effectively in this changing environment is a strong asset. She can adapt, evolve, mentor and still never say “no” when asked to assist. She exhibits great abilities to be flexible and is a “self starter”. She has a pleasant yet effective demeanor that commands results.
Candace Fong, Pharm D
System Director of Pharmacy and Medication Safety Common Spirit Health
Terri has always impressed me as being very smart. resourceful, creative, and easy to work with. Terri’s commitment to medication safety permeated our organization, raising the awareness of this important issue throughout all levels of the institution. Terri has always been engaged, cooperative, and generous with her time.
Cary Mells, MD
Chairman of the Department of Emergency Medicine Tri-City Medical Center
Terri has done more for the Pharmacy in her few months as Interim Pharmacy Director than any other Director has done during my 12 years here.