• 950 Boardwalk Suite 305, San Marcos, CA 92078
    • 760.705.4078
    • tvidals@rxpert.solutions

Life LASHed out at me

Rxpert Solutions > Blogs > Life LASHed out at me



Life at the LA Surge Hospital (LASH) has settled in for the Pharmacy Department. The technicians have their daily routine. The daily order gets checked in efficiently and barcodes are verified for scanning. The Pyxis refill gets done with minimal to no stock outs because inventory numbers have been optimized. Pharmacists have their protocols and have worked out the basic details with the physicians as to what we can work around when it comes to modifying the order sets within the system we were given. We have the staff coverage that allows pharmacists to attend rounds and they are participating daily in a meaningful way. The lab was able to get what they need for anti Xa monitoring and have also perfected their system of reporting labs when results are in. Central Supply knows what we need and the ordering/delivery system is working for both departments. EVS has given us a stellar housekeeper and he is in a routine and has trained backups to clean on his days off. The staff are now taking the time to get to know each other. We may not recognize each other on the street when this is over because we spend our day in masks, but we are learning about each other’s families and life experiences!

At this stage, it would be so easy to forget how it felt in the first couple of weeks. The amount of work and the feelings of being utterly overwhelmed. After 12-16 hour days (my record was 16.5 hours) I would return to my hotel feeling defeated. I had spent the whole day working so hard and yet, what did I have to show for it. What could I check off my list as accomplished? Nothing! When I come to that conclusion, I had to take the next step and ask myself “What the heck did I do all day then?” During those couple of weeks it really did not feel like progress. I felt scattered and pulled in multiple different directions and felt I did not do anything well. What helped was having a pharmacy leadership team that was right there with me. With the help of a good friend and colleague I brought with me and a Director of Pharmacy from a nearby hospital, the three of us worked together on site and supported each other through the decisions and workload. The Dignity team provided support at the corporate level and that made all the difference. Those partially done items started to come together and bear fruit and I began to see the beginnings of a real pharmacy department. It was such a satisfying moment when I saw it for the first time. A glimpse that made me realize, this is going to be alright and we got this. Each day after that I saw it clearer and clearer and, in about the third week, I finally felt we were there. We weren’t perfect, but we were going to be alright, and more importantly, we were ready to serve our patients.

Two heads are better than one, not because either is infallible, but because they are unlikely to go wrong in the same direction. –C.S. Lewis

Our References

Terri is absolutely phenomenal. She is an incredibly knowledgeable pharmacy resource. As the medication safety officer, the quality initiatives she implemented not only impacted the patients at our medical center but also reached into the community. Terri is a genuine professional who upholds accountability while creating community among her team members. She is a great listener to identify friction points and has actionable ideas to implement improvements.

T. Eagle. MBA, MLS(ASCP), CLS Lab Operations Manager

Terri is an expert at prospective risk identification -Failure, Mode and Effects Analysis (FMEA). Terri participated in CHPSO Patient Safety Safe Tables and was part of the Hospital Quality Institute’s Regional Quality and Patient Safety Leader Network.
She is an excellent public speaker and communicates well with public and professional audiences. I look forward to her continued work in medication safety.

Regional Quality Network at HQI

Terri has done a tremendous job with the controlled substance diversion program. She has had such a positive impact and has really made the hospital a safer place.

Tri-City Medical Center
Nurse Manager

We would not be where we are with the improvements we have made with opioid prescribing if it were not for Terri driving the process.

Tri-City Emergency Medical Group
Chief Physician

In addition to understanding the ins and outs of the [controlled substance use] process completely, she is very proactive in coming to me with provider issues that she detects. She truly balances the administrative duties and the regulatory components demand with a keen sense of what my practitioners do and what their needs are on the ground. Terri is instrumental in working with my department, balancing patient care, cooperation, ability, and integrity to get the job done.

UCSD Medical Center
Chief Anesthesiologist

Terri is knowledgeable and effective in pharmacy leadership. She has the ability to be able to anticipate and prepare for the future. Her ability to utilize resources effectively in this changing environment is a strong asset. She can adapt, evolve, mentor and still never say “no” when asked to assist. She exhibits great abilities to be flexible and is a “self starter”. She has a pleasant yet effective demeanor that commands results.

Candace Fong, Pharm D
System Director of Pharmacy and Medication Safety Common Spirit Health

Terri has always impressed me as being very smart. resourceful, creative, and easy to work with. Terri’s commitment to medication safety permeated our organization, raising the awareness of this important issue throughout all levels of the institution. Terri has always been engaged, cooperative, and generous with her time.

Cary Mells, MD
Chairman of the Department of Emergency Medicine Tri-City Medical Center

Terri has done more for the Pharmacy in her few months as Interim Pharmacy Director than any other Director has done during my 12 years here.

Anita Kennedy, MBA
VP of Ancillary Services Methodist Hospital

Contact Us

Address: 950 Boardwalk Suite 305, San Marcos, CA 92078

  • 760.705.4078
  • tvidals@rxpert.solutions