The pharmacy team is developing. Due to the speed with which the hospital opened, there was no time for interviews. That’s not to say I didn’t take time to make a few quick phone calls to see if potential staff met the minimum qualifications I set (Pyxis, Epic, and sterile compounding experience), but those were just that, quick phone calls. Most decisions were made based on resume content. Every manager who has been involved in hiring has probably ended an interview with a different take on an applicant than when they initially read their resume. The interview is the time to assess their experience and how they will fit in with the team. Well, when you start your team from scratch, everyone has an opportunity to be flexible and create the culture.
The LASH team is starting to come together. Techs and pharmacists alike are all pleasant people and we’ve had some good laughs together already. Skill sets differ, but we are finding a way to utilize everyone’s skills to the fullest. Toward the end of last week, our first week of patients, I’ve started to see our heads come above the water and am witnessing the beginnings of a real pharmacy team. I appreciate all who are willing to be part of this adventure and look forward to meeting those I have not yet hired but may be joining us in the future!
Your plan is not as important as your culture. That means you will run into problems that will disrupt your plan and schedule, and how you deal with that depends on the culture you have created within your team.–Todd Howard