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A Diversion Program in a Highly Reliable Organization

Rxpert Solutions > Blogs > A Diversion Program in a Highly Reliable Organization

In hospitals everywhere, we need to have a contingency plan for our key employees. It is so easy to fall into the rhythm of having our knowledgeable Buyer, IT Pharmacist, or Diversion Specialist (to name a few), with no backup in case something were to happen to our star. That “something” could be an extended absence. For example, your diversion specialist is an avid skier, and on their latest ski trip, they suffer an accident which results in them being out for 6-8 weeks. Or perhaps they are simply on vacation and during that time there is a diversion concern at the facility that requires expertise. More and more hospitals seem to be merging which may mean the number of staff needed to monitor more than doubles. Your star needs help. Perhaps your star has decided it is time to move on and has given you their resignation notice. What is your contingency plan? A highly reliable organization, an organization with predictable and repeatable systems that support consistent operations while catching and correcting potentially catastrophic errors before they happen, must anticipate the needs of the organization and have a contingency plan.

If your diversion monitoring staff roster is not deep, outsourcing may be the answer. If your facility has established a relationship with a consultant who has done a gap assessment and performed an audit of your diversion program, maintain the relationship as they may be a great contingency plan. If you have yet to establish a relationship or perform an audit, this would be a great time to do that. It has the benefit of an outside perspective as well as establishing a relationship which can be called upon later if needed. If you are looking for someone to establish that relationship with, consider Rxpert Solutions. We are trained in drug diversion mitigation and monitoring and passionate about making hospitals safer for patients and healthcare professionals.

Expect the best prepare for the worst – Zig Ziegler

Our References

Terri is absolutely phenomenal. She is an incredibly knowledgeable pharmacy resource. As the medication safety officer, the quality initiatives she implemented not only impacted the patients at our medical center but also reached into the community. Terri is a genuine professional who upholds accountability while creating community among her team members. She is a great listener to identify friction points and has actionable ideas to implement improvements.

T. Eagle. MBA, MLS(ASCP), CLS Lab Operations Manager

Terri is an expert at prospective risk identification -Failure, Mode and Effects Analysis (FMEA). Terri participated in CHPSO Patient Safety Safe Tables and was part of the Hospital Quality Institute’s Regional Quality and Patient Safety Leader Network.
She is an excellent public speaker and communicates well with public and professional audiences. I look forward to her continued work in medication safety.

Regional Quality Network at HQI

Terri has done a tremendous job with the controlled substance diversion program. She has had such a positive impact and has really made the hospital a safer place.

Tri-City Medical Center
Nurse Manager

We would not be where we are with the improvements we have made with opioid prescribing if it were not for Terri driving the process.

Tri-City Emergency Medical Group
Chief Physician

In addition to understanding the ins and outs of the [controlled substance use] process completely, she is very proactive in coming to me with provider issues that she detects. She truly balances the administrative duties and the regulatory components demand with a keen sense of what my practitioners do and what their needs are on the ground. Terri is instrumental in working with my department, balancing patient care, cooperation, ability, and integrity to get the job done.

UCSD Medical Center
Chief Anesthesiologist

Terri is knowledgeable and effective in pharmacy leadership. She has the ability to be able to anticipate and prepare for the future. Her ability to utilize resources effectively in this changing environment is a strong asset. She can adapt, evolve, mentor and still never say “no” when asked to assist. She exhibits great abilities to be flexible and is a “self starter”. She has a pleasant yet effective demeanor that commands results.

Candace Fong, Pharm D
System Director of Pharmacy and Medication Safety Common Spirit Health

Terri has always impressed me as being very smart. resourceful, creative, and easy to work with. Terri’s commitment to medication safety permeated our organization, raising the awareness of this important issue throughout all levels of the institution. Terri has always been engaged, cooperative, and generous with her time.

Cary Mells, MD
Chairman of the Department of Emergency Medicine Tri-City Medical Center

Terri has done more for the Pharmacy in her few months as Interim Pharmacy Director than any other Director has done during my 12 years here.

Anita Kennedy, MBA
VP of Ancillary Services Methodist Hospital

Contact Us

Address: 950 Boardwalk Suite 305, San Marcos, CA 92078

  • 760.705.4078
  • tvidals@rxpert.solutions