• 950 Boardwalk Suite 305, San Marcos, CA 92078
    • 760.705.4078
    • tvidals@rxpert.solutions

Admission of Diversion Activity

Rxpert Solutions > Controlled Substances > Admission of Diversion Activity

drug diversion

Licensed professionals have a lot to lose if they admit to drug diversion. There is the personal aspect of embarrassment in front of colleagues and family as well as the potential to lose their license and income producing potential. If they were diverting in response to an addiction, it requires admitting to a “weakness” and a problem that I am sure seems insurmountable in terms of healing. So what can we do to improve the admission rate when we present them with the evidence and interview them in regards to the evidence?

I recently had a conversation with a fellow Drug Diversion Specialist about the interview process and rate of confessions. There are so many times the data shows us pretty clearly something is going on, the verbal as well as non-verbal behaviors tell us the suspected healthcare worker is being dishonest, and yet they refuse to admit to diversion. The facility has a decision to make at that point, which is often to terminate their employment and off they go still in need of help if they do indeed have an addiction problem. Would the admission rate be higher if facilities were open about the process after an admission and if that process allowed for the healthcare worker to be admitted to a rehab facility and if successful, maintain their employment for the organization? I would really like to hear from those of you involved in the interview process. How often do you have admissions and what do you attribute that success to? I sit in these interviews and as empathetic and encouraging as I try to be, they often just don’t budge. As sure as I am they are diverting, a tiny sliver of doubt remains they could be innocent, but more than anything, my heart aches at the thought of them walking away without the help they really need.

In books, as in life, there are no second chances. On second thought: it’s the next work, still to be written, that offers the second chance. –Cynthia Ozick

Our References

Terri is absolutely phenomenal. She is an incredibly knowledgeable pharmacy resource. As the medication safety officer, the quality initiatives she implemented not only impacted the patients at our medical center but also reached into the community. Terri is a genuine professional who upholds accountability while creating community among her team members. She is a great listener to identify friction points and has actionable ideas to implement improvements.

T. Eagle. MBA, MLS(ASCP), CLS Lab Operations Manager

Terri is an expert at prospective risk identification -Failure, Mode and Effects Analysis (FMEA). Terri participated in CHPSO Patient Safety Safe Tables and was part of the Hospital Quality Institute’s Regional Quality and Patient Safety Leader Network.
She is an excellent public speaker and communicates well with public and professional audiences. I look forward to her continued work in medication safety.

Regional Quality Network at HQI

Terri has done a tremendous job with the controlled substance diversion program. She has had such a positive impact and has really made the hospital a safer place.

Tri-City Medical Center
Nurse Manager

We would not be where we are with the improvements we have made with opioid prescribing if it were not for Terri driving the process.

Tri-City Emergency Medical Group
Chief Physician

In addition to understanding the ins and outs of the [controlled substance use] process completely, she is very proactive in coming to me with provider issues that she detects. She truly balances the administrative duties and the regulatory components demand with a keen sense of what my practitioners do and what their needs are on the ground. Terri is instrumental in working with my department, balancing patient care, cooperation, ability, and integrity to get the job done.

UCSD Medical Center
Chief Anesthesiologist

Terri is knowledgeable and effective in pharmacy leadership. She has the ability to be able to anticipate and prepare for the future. Her ability to utilize resources effectively in this changing environment is a strong asset. She can adapt, evolve, mentor and still never say “no” when asked to assist. She exhibits great abilities to be flexible and is a “self starter”. She has a pleasant yet effective demeanor that commands results.

Candace Fong, Pharm D
System Director of Pharmacy and Medication Safety Common Spirit Health

Terri has always impressed me as being very smart. resourceful, creative, and easy to work with. Terri’s commitment to medication safety permeated our organization, raising the awareness of this important issue throughout all levels of the institution. Terri has always been engaged, cooperative, and generous with her time.

Cary Mells, MD
Chairman of the Department of Emergency Medicine Tri-City Medical Center

Terri has done more for the Pharmacy in her few months as Interim Pharmacy Director than any other Director has done during my 12 years here.

Anita Kennedy, MBA
VP of Ancillary Services Methodist Hospital

Contact Us

Address: 950 Boardwalk Suite 305, San Marcos, CA 92078

  • 760.705.4078
  • tvidals@rxpert.solutions