An important component of a comprehensive diversion program is educating staff to the elements of the program. Education surrounding what diversion looks like, why prevention measures need to be put in place, why monitoring for diversion is important, and expectations of the staff. Additional education is needed for supervisors and managers that will be reviewing audit findings. Some other things to consider are how to interpret and respond to audits, what is considered a timely response, and how are next steps determined according to your facility’s defined diversion program?
What is the best way to get this education out? At smaller facilities, the in-person, one-on-one approach, works really well. However, that is not practical at larger facilities. Please share some ideas of what your facility is doing to educate front line staff as well as leadership. What methods have you found that work and what methods have you tried that did not work?