How explicit are your policies surrounding drug tampering and diversion? If I were to ask you what your facility does when there is a case of diversion, would the verbal process you give me match what is in policy? If it is not in policy, would your response be along the lines of “It’s just what we do” or “It’s not that specific, people involved just know what to do”?
What does “Fitness for Duty” actually entail and under what circumstances is it performed? In general, we take a lot for granted and assume the process is clear. Pretend you need to teach someone how they should respond when there is a suspected diversion case, but here’s the catch; everyone who “knows what to do” is not available. What policy/procedure(s) would this person pick up that would tell them how to proceed?