The Birth of Drug Diversion Detection Automation – Part 3

Research is moving forward with the review of drug diversion software solutions provided by BlueSight (Kit Check), Flowlytics (Invistics), HealthSight (BD), HelioMetrics, Omnicell Analytics, and Protenus. In addition to connecting with the vendors, I have begun the interviews with clients. Before making purchase decisions, we all like to hear from clients in order to confirm the product is as good as the vendor says it is, or at least get the real story regarding shortcomings. Then we can decide if those solution shortcomings are something we can live with and make our decisions with eyes wide open.  

In my interviews with clients, I will be asking them to rate their satisfaction with their current solution on a scale of 1-5.  I am asking if they would recommend it and what the learning curve was. Different clients may have different experiences depending on their EHR, ADM, or even IT resources. Their experiences won’t necessarily be what you experience, but it will be a gauge you can use in the decision making process. See below for the complete list of questions. See Part 2 of this series for the list of vendor questions. I would really love to hear from you if you are willing to share your experiences. Sharing your experience with me will be sharing with the pharmacy community as a whole. Email me at

Client Questions:

  1. Size of facility?
  2. ADM in use
  3. EMR in use
  4. Prior drug diversion monitoring process?
  5. Rate satisfaction with product?
  6. Would you make the same decision and purchase again?
  7. What was the learning curve of the product?
  8. Was there a percentage increase in diversion cases found after implementation?
  9. Did you evaluate other solutions?  If so, what was the reason you selected the one you did?
  10. How many IT hours would you estimate were invested in implementation?
  11. How would you rate the system response time?
  12. Did hospital do any testing to see if software would have caught diversion you have found prior to implementing their solution?
  13. Approximate hours it has saved you in terms of monitoring
  14. How are you alerted to possible diversion?
  15. Anything changes you would like to see with the software?
  16. Are your customer service needs met?
  17. What was done post implementation to assure your success with product?
  18. What areas of medication pathway are included in the solution you have?
  19. Would you recommend the product?
Terri Vidals
Terri Vidals

Terri has been a pharmacist for over 30 years and is a drug diversion mitigation and monitoring subject matter expert. Her years of experience in various roles within hospital pharmacy have given her real-world insight into risk, compliance, and regulatory requirements, as well as best practices for medication and patient safety.

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