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The Human Side of Patient Care

Rxpert Solutions > Blogs > The Human Side of Patient Care

I was once again reminded of the great team at LASH (LA Surge Hospital) when the CMO stated he wanted to start hearing the stories of our patients (without violating HIPAA of course). One of the Medical Directors then reminded us that if the patient ended up at LASH, they were extremely sick at one point and to make it to discharge is something to celebrate. In keeping with these sentiments, the leadership team initiated a new process. This new process is not one that will be written into policies and procedures, educated to annually for all staff, or held to any regulatory standards. However, it will be a process that I believe will be one of the most meaningful for the patient outside of the outstanding medical care they received.

At time of discharge, an overhead announcement will be made of the pending discharge. All available staff are invited to meet at the “exit door” to see the patient off and celebrate their departure. This new process began last week. I was not able to attend but was told, as you can only imagine, it was a very emotional and meaningful experience for the patient, their family, and staff present. In addition to this send off through the exit doors, one of the pharmacy technicians happened to be on the nursing unit when the patient was leaving the floor and she said the send off from the nursing unit was something to behold as the cheers erupted for the surviving patient.

LASH is a locked down facility with one way in or out for staff, one way in for patients, and, God willing, a patient “exit door” which takes them past a cheering group of dedicated healthcare workers. Let’s celebrate life together!

Our References

Terri is absolutely phenomenal. She is an incredibly knowledgeable pharmacy resource. As the medication safety officer, the quality initiatives she implemented not only impacted the patients at our medical center but also reached into the community. Terri is a genuine professional who upholds accountability while creating community among her team members. She is a great listener to identify friction points and has actionable ideas to implement improvements.

T. Eagle. MBA, MLS(ASCP), CLS Lab Operations Manager

Terri is an expert at prospective risk identification -Failure, Mode and Effects Analysis (FMEA). Terri participated in CHPSO Patient Safety Safe Tables and was part of the Hospital Quality Institute’s Regional Quality and Patient Safety Leader Network.
She is an excellent public speaker and communicates well with public and professional audiences. I look forward to her continued work in medication safety.

Regional Quality Network at HQI

Terri has done a tremendous job with the controlled substance diversion program. She has had such a positive impact and has really made the hospital a safer place.

Tri-City Medical Center
Nurse Manager

We would not be where we are with the improvements we have made with opioid prescribing if it were not for Terri driving the process.

Tri-City Emergency Medical Group
Chief Physician

In addition to understanding the ins and outs of the [controlled substance use] process completely, she is very proactive in coming to me with provider issues that she detects. She truly balances the administrative duties and the regulatory components demand with a keen sense of what my practitioners do and what their needs are on the ground. Terri is instrumental in working with my department, balancing patient care, cooperation, ability, and integrity to get the job done.

UCSD Medical Center
Chief Anesthesiologist

Terri is knowledgeable and effective in pharmacy leadership. She has the ability to be able to anticipate and prepare for the future. Her ability to utilize resources effectively in this changing environment is a strong asset. She can adapt, evolve, mentor and still never say “no” when asked to assist. She exhibits great abilities to be flexible and is a “self starter”. She has a pleasant yet effective demeanor that commands results.

Candace Fong, Pharm D
System Director of Pharmacy and Medication Safety Common Spirit Health

Terri has always impressed me as being very smart. resourceful, creative, and easy to work with. Terri’s commitment to medication safety permeated our organization, raising the awareness of this important issue throughout all levels of the institution. Terri has always been engaged, cooperative, and generous with her time.

Cary Mells, MD
Chairman of the Department of Emergency Medicine Tri-City Medical Center

Terri has done more for the Pharmacy in her few months as Interim Pharmacy Director than any other Director has done during my 12 years here.

Anita Kennedy, MBA
VP of Ancillary Services Methodist Hospital

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Address: 950 Boardwalk Suite 305, San Marcos, CA 92078

  • 760.705.4078
  • tvidals@rxpert.solutions