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Attending an Investigative Interviewing & Advanced Interrogation Seminar

Rxpert Solutions > Blogs > Attending an Investigative Interviewing & Advanced Interrogation Seminar

A few weeks ago while partnering with Protenus on a webinar titled Starting a Diversion Program from the Ground Up, there were a few questions during the Q&A session surrounding interviewing healthcare workers (HCWs) suspected of diversion. I think we all would agree that getting to the truth in an interview is not always straightforward and requires a special skill – a skill that can only be developed through experience and training.

I have had the opportunity to attend a few interviews. I always offer my time because if there is no one present in the interview that thoroughly understands the logic behind the removal, wasting, and returns of medications there are often missed opportunities when implausible excuses are given for actions. Also, since I have performed the audit in most cases, I believe I am in a great position to see the logic or faulty logic of their explanations for their actions. However, many times interviews are conducted by HR and the HCW’s manager only. I am told it is preferred that the interview is limited to just a couple people so the HCW does not feel ganged up on. After all, what if we are wrong and they are not diverting. Perhaps this is the correct approach, to have minimal people present. I’ll find out this week!

This week I am attending a 4 day training seminar on the Reid Technique of Investigative Interviewing and Advanced Interrogation. I want to thank the webinar participant who reminded me, and the other listeners, of this company. I had been given their name in the past, but had forgotten about them and the reminder prompted me to look into it. I look forward to learning how to be more effective in interviews! Stayed tuned as I suspect there may be another webinar coming on the topic.

Our References

Terri is absolutely phenomenal. She is an incredibly knowledgeable pharmacy resource. As the medication safety officer, the quality initiatives she implemented not only impacted the patients at our medical center but also reached into the community. Terri is a genuine professional who upholds accountability while creating community among her team members. She is a great listener to identify friction points and has actionable ideas to implement improvements.

T. Eagle. MBA, MLS(ASCP), CLS Lab Operations Manager

Terri is an expert at prospective risk identification -Failure, Mode and Effects Analysis (FMEA). Terri participated in CHPSO Patient Safety Safe Tables and was part of the Hospital Quality Institute’s Regional Quality and Patient Safety Leader Network.
She is an excellent public speaker and communicates well with public and professional audiences. I look forward to her continued work in medication safety.

Regional Quality Network at HQI

Terri has done a tremendous job with the controlled substance diversion program. She has had such a positive impact and has really made the hospital a safer place.

Tri-City Medical Center
Nurse Manager

We would not be where we are with the improvements we have made with opioid prescribing if it were not for Terri driving the process.

Tri-City Emergency Medical Group
Chief Physician

In addition to understanding the ins and outs of the [controlled substance use] process completely, she is very proactive in coming to me with provider issues that she detects. She truly balances the administrative duties and the regulatory components demand with a keen sense of what my practitioners do and what their needs are on the ground. Terri is instrumental in working with my department, balancing patient care, cooperation, ability, and integrity to get the job done.

UCSD Medical Center
Chief Anesthesiologist

Terri is knowledgeable and effective in pharmacy leadership. She has the ability to be able to anticipate and prepare for the future. Her ability to utilize resources effectively in this changing environment is a strong asset. She can adapt, evolve, mentor and still never say “no” when asked to assist. She exhibits great abilities to be flexible and is a “self starter”. She has a pleasant yet effective demeanor that commands results.

Candace Fong, Pharm D
System Director of Pharmacy and Medication Safety Common Spirit Health

Terri has always impressed me as being very smart. resourceful, creative, and easy to work with. Terri’s commitment to medication safety permeated our organization, raising the awareness of this important issue throughout all levels of the institution. Terri has always been engaged, cooperative, and generous with her time.

Cary Mells, MD
Chairman of the Department of Emergency Medicine Tri-City Medical Center

Terri has done more for the Pharmacy in her few months as Interim Pharmacy Director than any other Director has done during my 12 years here.

Anita Kennedy, MBA
VP of Ancillary Services Methodist Hospital

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Address: 950 Boardwalk Suite 305, San Marcos, CA 92078

  • 760.705.4078
  • tvidals@rxpert.solutions