• 950 Boardwalk Suite 305, San Marcos, CA 92078
    • 760.705.4078
    • tvidals@rxpert.solutions

Investigative Interviewing & Advanced Interrogation Seminar Pt. 2

Rxpert Solutions > Controlled Substances > Investigative Interviewing & Advanced Interrogation Seminar Pt. 2

The four days at this seminar were days well spent! John E. Reid and Associates does a great job. Prior to the seminar, I would have said I have some experience and I can judge pretty well when a nurse is telling the truth about events surrounding a suspected diversion finding. After all, with an understanding of workflow and the data, it’s pretty clear if an explanation makes sense or not.

Well, let me tell you! During the seminar we watched several recorded interviews. They were interviews with real suspects who had later confessed or been confirmed as not guilty. After each video, the attendees were asked if we thought the person was deceitful or truthful. Half the attendees in the room were from Homeland Security and you’ll be pleased to know they always got it right! I, however, struggled! The good news, by the end of the week, I was starting to be able to identify the behavioral queues that signaled deceitful or truthful behavior.

Prior to this seminar I was a firm believer in including a diversion specialist in the interview as they are most familiar with the findings as well experienced in the different types of diversion. I still believe this is the right person for the interview, but now I also firmly believe all diversion specialists should receive formal investigation training. It will equip you to perform the interview and interrogation in a respectful manner that will improve the likelihood of an admission to diversion which will then be the beginning of the healthcare worker’s journey to recovery.

It’s all to do with proper training: you can do a lot if you’re properly trained. –Queen Elizabeth II

Our References

Terri is absolutely phenomenal. She is an incredibly knowledgeable pharmacy resource. As the medication safety officer, the quality initiatives she implemented not only impacted the patients at our medical center but also reached into the community. Terri is a genuine professional who upholds accountability while creating community among her team members. She is a great listener to identify friction points and has actionable ideas to implement improvements.

Lab
T. Eagle. MBA, MLS(ASCP), CLS Lab Operations Manager

Terri is an expert at prospective risk identification -Failure, Mode and Effects Analysis (FMEA). Terri participated in CHPSO Patient Safety Safe Tables and was part of the Hospital Quality Institute’s Regional Quality and Patient Safety Leader Network.
She is an excellent public speaker and communicates well with public and professional audiences. I look forward to her continued work in medication safety.

Regional Quality Network at HQI
A. Munoz, FACHE, CPHQ, CPPS VP

Terri has done a tremendous job with the controlled substance diversion program. She has had such a positive impact and has really made the hospital a safer place.

Tri-City Medical Center
Nurse Manager

We would not be where we are with the improvements we have made with opioid prescribing if it were not for Terri driving the process.

Tri-City Emergency Medical Group
Chief Physician

In addition to understanding the ins and outs of the [controlled substance use] process completely, she is very proactive in coming to me with provider issues that she detects. She truly balances the administrative duties and the regulatory components demand with a keen sense of what my practitioners do and what their needs are on the ground. Terri is instrumental in working with my department, balancing patient care, cooperation, ability, and integrity to get the job done.

UCSD Medical Center
Chief Anesthesiologist

Terri is knowledgeable and effective in pharmacy leadership. She has the ability to be able to anticipate and prepare for the future. Her ability to utilize resources effectively in this changing environment is a strong asset. She can adapt, evolve, mentor and still never say “no” when asked to assist. She exhibits great abilities to be flexible and is a “self starter”. She has a pleasant yet effective demeanor that commands results.

Candace Fong, Pharm D
System Director of Pharmacy and Medication Safety Common Spirit Health

Terri has always impressed me as being very smart. resourceful, creative, and easy to work with. Terri’s commitment to medication safety permeated our organization, raising the awareness of this important issue throughout all levels of the institution. Terri has always been engaged, cooperative, and generous with her time.

Cary Mells, MD
Chairman of the Department of Emergency Medicine Tri-City Medical Center

Terri has done more for the Pharmacy in her few months as Interim Pharmacy Director than any other Director has done during my 12 years here.

Anita Kennedy, MBA
VP of Ancillary Services Methodist Hospital

Contact Us

Address: 950 Boardwalk Suite 305, San Marcos, CA 92078

  • 760.705.4078
  • tvidals@rxpert.solutions