Interviewing a Healthcare Working Suspected of Diversion

Drug Diversion

During the interview process of healthcare workers suspended of diversion, we need to remain respectful and empathetic. I suspect this would come fairly naturally to those of us who conduct these types of interviews, but I thought I would throw it out there as a reminder. Now, this does not mean we do not ask some hard questions or expect honest answers, but through it all we need to remember these are people we are talking to. People who as a whole, did not set out to hurt anyone, but fell prey to an addiction that took over and drove them to do things out of a physical need. A need so strong they risked everything to satisfy it. They need to be held accountable, but they also need help.

By remaining respectful and empathetic during the interview process, we increase the chances of an admission which is great for closing the loop on the investigation and learning more about how diversion takes place. It is also great because now that the worker has admitted to diversion, they can hopefully begin the process of healing.

Join Rxpert Solutions and Protenus for another webinar on November 5th, 1pm ET titled Identifying and Investigating Controlled Substance Diversion.

Terri Vidals
Terri Vidals

Terri has been a pharmacist for over 30 years and is a drug diversion mitigation and monitoring subject matter expert. Her years of experience in various roles within hospital pharmacy have given her real-world insight into risk, compliance, and regulatory requirements, as well as best practices for medication and patient safety.

Subscribe to Drug Diversion Insights with Terri Vidals to learn more about diversion mitigation.


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